It happens not only in India

Author: Anu Karthik / Labels: ,

When Macy's had their semi-annual sale a month ago, I went berserk and bought a lot of stuff. It does not matter that I got it at a good deal and absolutely love everything that I purchased. To the point that I chose my new sauté pan over my husband and refused to share it with him J

A couple of items that I had ordered were on backorder and would be shipped later and I was to receive 6 through mail in the first package. I waited eagerly for it only to find that it finally arrived with just 4. The Rival slow cooker and another sauteuse were missing. The invoice that came with it however showed all 6 items to be shipped and I was totally confused as to what was going on. A call to customer service at Macy's ensured that they would ship out the other two [Isn't the customer always right in the US?] but I wanted to know what happened to the other two parts. The lady I spoke to asked me to inspect the package. I had already noticed that the top seemed opened and re-taped with a different tape and I mentioned that to her right way. She responded to my surprise that they have been having this issue with Fed-Ex misappropriating shipments and them having to replace orders for customers. I was really taken aback for a few seconds as I did not expect this to happen here, after all is not every one a law abiding citizen. I found out that it is not to be. Anyway, this is the first time I have come across this and I found that not all is perfect here too sometimes.


MaySan said...

Surprising for FedEx!

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